Terms of Service
Last Updated: July 20th, 2017
Thank you for choosing ROSSITER SYSTEM products and services. When you use our products and services you’re agreeing to our terms, so please read these Terms of Service carefully as they contain important information regarding your legal rights and obligations. Certain capitalized words below are defined in Section 15 (Definitions).
ROSSITER SYSTEM provides Workshop Courses and Events (“Training”), Membership Services (“Membership”), Website and App (“Software”) and Consulting Services (“Consulting”) designed specifically for the wellness industry, including but not limited to any content, functionality and services offered on or via Website or Apps (collectively, “Services”).
These Terms of Service (“Agreement”) apply to any use of and access to services by you and your Affiliates. By accessing or using the Services (or enabling an Affiliate to access or use the Services), you are indicating that you have read this Agreement and agree to be bound by its terms. If you do not agree with all of the terms of this Agreement, you may not access or use any Services.
This Agreement is effective (“Effective Date”) on the earlier of (a) the date you accept this Agreement by clicking an “I Agree” button or otherwise indicate that you accept this Agreement (including through an Order Form), or (b) the date you (or an Affiliate) first access or use the Services.
1. General Terms.
When you use our Services, you are entering into a legal agreement and you agree to all of these terms.
1.1 Agreement. This Agreement is a binding legal agreement between you and the applicable ROSSITER SYSTEM Entity indicated in Section 14.4 below (“ROSSITER SYSTEM”, “we”, “us” or “our”). If you enter into this Agreement on behalf of a company or other legal entity, you represent and warrant that you have the legal authority to bind that entity and its Affiliates to this Agreement, and all references to “you” and “your” in this Agreement are referring to that entity. You and ROSSITER SYSTEM are also sometimes referred to in this Agreement individually as a “Party” and collectively as the “Parties”.
This Agreement covers ROSSITER SYSTEM Websites and Apps that allow you to access our software service.
This Agreement applies to any use of the Services, whether in connection with a paid Training, software, consulting, membership, subscription or a free trial.
Our Services are very diverse, so sometimes additional terms or product requirements may apply. (“Additional Terms”). Additional terms may be available online or offline, with the relevant Services, and those additional terms become part of your agreement with us if you use those Services. If there is any conflict or inconsistency between the Terms, the Additional Terms shall take precedence over the Terms only in relation to that Service concerned.
We continuously strive to improve our products and services, and as our business evolves, this agreement may change. This section describes how we can change the agreement.
1.2 Changes to the Agreement. We may, in our sole discretion, make changes to this Agreement from time to time. Any changes we make will become effective when we post a modified version of the Agreement to our Website, and we agree the changes will not be retroactive. If we make any material changes to the Agreement, we’ll also notify you within the Service or by sending you an email. If you continue using the Services after any changes, it means you have accepted them. If you do not agree to any changes, you must stop using the Services, and you can terminate your account by emailing email@example.com. It is your obligation to ensure that you read, understand and agree to the latest version of the Agreement that’s posted on our Website. The legend at the top of the Agreement indicates when it was last changed.
You must follow any policies made available to you within the Services.
2.1 Access and Service Levels. ROSSITER SYSTEM will make the Services to which you have paid or subscribed available to you, subject to the terms and conditions of this Agreement and any applicable Additional Terms.
You may use our Services only as permitted by law, including applicable export and re-export control laws and regulations. We may suspend or stop providing our Services to you if you do not comply with our terms or policies or if we are investigating suspected misconduct.
Using our Services does not give you ownership of any intellectual property rights in our Services or the content you access. You may not use content from our Services unless you obtain permission from us or are otherwise permitted by law. These terms do not automatically grant you the right to use any branding or logos used in our Services. Don’t remove, obscure, or alter any legal notices displayed in or along with our Services.
In connection with your use of the Services, we may send you service announcements, administrative messages, and other information. You may opt out of some of those communications.
Some of our Services are available on mobile devices. Do not use such Services in a way that distracts you and prevents you from obeying traffic or safety laws.
During the Membership Subscription Term, the software will meet the service levels specified in the Service Level Agreement (“SLA”) located at Service-level-agreement (or such other URL as specified by ROSSITER SYSTEM), as may be updated by ROSSITER SYSTEM from time to time.
We may temporarily suspend your access for things like scheduled maintenance, or if a natural disaster occurs. We may also change or discontinue particular features or functions of our Services at any time.
2.2 Changes to Software. Notwithstanding Section 2.1, in addition to our rights set forth in Section 8.4, we reserve the right to suspend any Services (a) during planned downtime as provided in the SLA, (b) in connection with a Force Majeure event (as described in Section 14.9), or (c) if we believe any malicious software is being used in connection with your account. In addition, we reserve the right to change, suspend or discontinue any features, components or functions of the Services at any time. If we make any material changes to the Service, we’ll notify you within the Service or by sending you an email. Notwithstanding the above, we have no obligation to update or enhance any Services or to produce or release new versions of any Services.
We aren’t responsible for any third party products that are integrated with or used in connection with the Services.
2.3 Third Party Offerings. Although the Services may allow you to access or use Third Party Offerings, they are not “Services” under this Agreement and are not subject to any of the warranties, service commitments or other obligations with respect to Services hereunder. The availability of any Third Party Offerings through the Services does not imply ROSSITER SYSTEM’s endorsement of or affiliation with the provider. ROSSITER SYSTEM does not control Third Party Offerings and will have no liability to you or Affiliates in connection with any Third Party Offerings. ROSSITER SYSTEM has no obligation to monitor or maintain Third Party Offerings, and may disable or restrict access to any Third Party Offerings at any time. By using or enabling any Third Party Offering, you are expressly permitting ROSSITER SYSTEM to disclose Your Data or other information to the extent necessary to utilize the Third Party Offering. YOUR USE OF THIRD PARTY OFFERINGS IS AT YOUR OWN RISK AND IS SUBJECT TO ANY ADDITIONAL TERMS, CONDITIONS AND POLICIES APPLICABLE TO SUCH THIRD PARTY OFFERINGS (SUCH AS TERMS OF SERVICE OR PRIVACY POLICIES OF THE PROVIDERS OF SUCH THIRD PARTY OFFERINGS).
Your base subscription fees include our standard support services. You may also purchase Premium Services for an additional fee.
2.4 Trial and Beta Services. ROSSITER SYSTEM may in its sole discretion offer trial services or beta services from time to time at no charge. Any trial or beta services are provided “AS IS” with no warranties of any kind. ROSSITER SYSTEM may discontinue any trial or beta services at any time, with or without notice and without any further obligations to you. ROSSITER SYSTEM will have no liability for any harm or damages suffered by you or any third party in connection with any trial or beta services.
3. Your Responsibilities.
You are responsible for making sure that your Affiliates and End Users comply with the terms of this agreement and applicable laws.
3.1 Liability for Affiliates and End Users. You are responsible for all activity occurring under your account. You will ensure that your Affiliates and End Users comply with all of the provisions of this Agreement and any applicable local, state, national and foreign laws, including those related to data privacy and transmission of personal data, at all times while using the Services. Any reference in this Agreement to your “access” or “use” of Services (or similar phrase) is deemed to include access or use by Affiliates and End Users, and any act or omission of an Affiliate or End User that does not comply with this Agreement will be deemed a breach of this Agreement by you.
These are things you promise to do in connection with using the Services.
3.2 Data; Unauthorized Access; Maintaining Connects. You will: (a) have sole responsibility for the accuracy and quality of Your Data and for ensuring that your collection and use of Your Data complies with applicable laws, including those related to data privacy and transmission of personal data; (b) prevent unauthorized access to, or use of, the Services, and notify ROSSITER SYSTEM promptly of any unauthorized access or use; and (c) have sole responsibility for obtaining, maintaining and paying for any hardware, telecommunications, Internet and other services needed to use the Services.
These are things you promise not to do in connection with using the Services.
3.3 Restrictions on Use. You and your Affiliates will not: (i) submit any infringing, obscene, defamatory, threatening, or otherwise unlawful or tortious material to the Software, including material that violates privacy rights; (ii) interfere with or disrupt the integrity or performance of the Software or the data contained therein; (iii) attempt to gain access to the Software or related systems or ROSSITER SYSTEM Network in a manner not permitted by this Agreement; (iv) post, transmit or otherwise make available through or in connection with the Software any virus, worm, Trojan horse, Easter egg, time bomb, spyware or other harmful computer code, files, scripts agents or programs; (v) restrict or inhibit any other person or entity from using the Services; (vi) remove any copyright, trademark or other proprietary rights notice from the Software; (vii) frame or mirror any portion of the Services, or otherwise incorporate any portion of the Services into any product or service; (viii) systematically download and store Services content; or (ix) use any robot, spider, site search/retrieval application or other manual or automatic device to retrieve, index, “scrape,” “data mine” or otherwise gather Services content, or reproduce or circumvent the navigational structure or presentation of the Services. Notwithstanding subsection (ix) above, and subject to compliance with any instructions posted in the robots.txt file located in the root directory of any Website, ROSSITER SYSTEM grants to the operators of public search engines permission to use spiders to copy materials from the Website for the sole purpose of (and solely to the extent necessary for) creating publicly available, searchable indices of such materials, but not caches or archives of such materials. ROSSITER SYSTEM reserves the right to revoke these permissions at any time and without notice.
You are liable if any Cardholder Data is mishandled under your account.
3.4 Cardholder Data. You are solely responsible for any liability resulting from your or any Affiliate’s handling of Cardholder Data. You agree that you and Affiliates will comply with PCI DSS anytime the Services are used to process credit cards.
You will ensure all user names and passwords are kept confidential.
3.5 User Names and Passwords. ROSSITER SYSTEM may reject or require that you change any user name or password under your account. User names and passwords are for internal business use only and may not be shared with any third party, including any competitor of ROSSITER SYSTEM. You, and not ROSSITER SYSTEM, are responsible for any use or misuse of user names or passwords associated with your account.
4. Fees and Payment.
4.1 Services Fees. Fees for the Rossiter System Services (“Subscription Fees”) are set forth on our website (or such other URL as specified by ROSSITER SYSTEM), as may be updated by ROSSITER SYSTEM from time to time, or as otherwise stated on an Order Form.
This describes our fees and your payment obligations. All fees are non-refundable and must be paid in advance.
4.2 Payment Terms. You agree to pay ROSSITER SYSTEM the Subscription Fees and any other applicable fees stated on an Order Form or otherwise specified in this Agreement. All payment obligations under this Agreement are non-cancelable and all fees paid are non-refundable. Unless otherwise stated on an Order Form, fees must be paid in advance of each billing period. You will provide ROSSITER SYSTEM with valid and updated credit card information or another form of payment acceptable to ROSSITER SYSTEM. If you provide credit card information, you represent that you are authorized to use the card and you authorize ROSSITER SYSTEM to charge the card for all payments hereunder. By submitting payment information, you authorize ROSSITER SYSTEM to provide that information to third parties for purposes of facilitating payment. You agree to verify any information requested by ROSSITER SYSTEM for purposes of acknowledging or completing any payment.
4.3 Overdue Charges. Any amounts not received by the applicable due date may accrue late interest at 1.5% of the outstanding balance per month, or the maximum interest permitted by applicable law, whichever is less, plus costs of collection. Any amount not received by ROSSITER SYSTEM within thirty (30) days after the applicable due date will be deemed a material default under this Agreement, and ROSSITER SYSTEM will be entitled to either suspend the Services or terminate the Agreement in accordance with Section 8.2.
4.4 Changes in Fees. Upon notice to you, ROSSITER SYSTEM may increase any fees specified in an Order Form, provided the increase will not become effective until the expiration of the current Subscription Term. ROSSITER SYSTEM may increase any fees that are not specified in an Order Form at any time, with or without notice to you.
4.5 Payment Errors. If you believe a payment has been processed in error, you must provide written notice to ROSSITER SYSTEM within thirty (30) days after the date of payment specifying the nature of the error and the amount in dispute. If notice is not received by ROSSITER SYSTEM within such thirty (30) day period, the payment will be deemed final.
4.6 Taxes. Fees do not include any taxes, levies, duties or similar governmental assessments of any nature, including, for example, value-added, sales, use or withholding taxes, assessable by any jurisdiction (collectively, “Taxes”). You are responsible for paying all Taxes associated with purchases and transactions under this Agreement. If ROSSITER SYSTEM is legally required to pay or collect any Taxes on your behalf, ROSSITER SYSTEM will invoice you and you will pay the invoiced amount. For clarity, ROSSITER SYSTEM will be solely responsible for taxes assessed on ROSSITER SYSTEM based on its income.
5. Intellectual Property Rights.
This describes our intellectual property rights in the Services.
5.1 ROSSITER SYSTEM Intellectual Property. ROSSITER SYSTEM owns all right, title and interest in and to the Services, the ROSSITER SYSTEM Data and Aggregated Data, including, without limitation, all intellectual property rights therein. Subject to the limited rights expressly granted to you under this Agreement, ROSSITER SYSTEM reserves all rights, title and interest in and to the Services, the ROSSITER SYSTEM Data and Aggregated Data, including, without limitation, all related intellectual property rights. ROSSITER SYSTEM’s service marks, logos and product and service names, including, without limitation, ROSSITER SYSTEM, PAIN SLAYER, (the “ROSSITER SYSTEM Marks”) are owned by ROSSITER SYSTEM. You agree not to display or use any ROSSITER SYSTEM Marks in any manner without ROSSITER SYSTEM’s express prior written permission. Any trademarks, service marks and logos associated with a Third Party Offering may be the property of the third party provider, and you should consult with their trademark guidelines before using any of their marks.
You are only allowed to use the Services in accordance with this agreement and for internal business purposes.
5.2 License Grant to You. Subject to the terms and conditions of this Agreement, ROSSITER SYSTEM hereby grants to you a limited, non-exclusive, non-transferable, non-sublicenseable, revocable license and right to use the Services set forth in an Order Form, during the Subscription Term and solely for your internal business purposes. You will not: (a) modify, copy or create any derivative works based on the Services; (b) license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, time share, offer in a service bureau, or otherwise make the Services available to any third party, other than to Affiliates and End Users as permitted herein; (c) reverse engineer or decompile any portion of the Services, including but not limited to, any software utilized by ROSSITER SYSTEM in the provision of the Services; (d) access or use (or allow a third party to access or use) the Services for competitive analysis or to build any competing products or services; (e) copy any features, functions, integrations, interfaces or graphics of the Services; or (f) otherwise use or exploit the Services in any manner not expressly permitted by this Agreement.
You grant us a license to use your feedback, trademarks and logos in connection with providing the Services and for general marketing purposes.
5.3 License Grant to ROSSITER SYSTEM. You hereby grant to ROSSITER SYSTEM and its affiliates a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free license (a) to modify, copy, distribute and incorporate into the Services (without attribution of any kind) any suggestions, enhancement request, recommendations, proposals, correction or other feedback or information provided by you, Affiliates or End Users relating to the Services or ROSSITER SYSTEM’s business; and (b) to use your business name(s), trademarks, service marks or logos (collectively, “Your Marks”) in connection with providing the Services and for marketing and promotional purposes in connection with ROSSITER SYSTEM’s business. ROSSITER SYSTEM agrees that any use by ROSSITER SYSTEM of any of Your Marks will inure solely to the benefit and goodwill of your business. Other than those rights specifically granted to ROSSITER SYSTEM herein, all right, title and interest in and to Your Marks are expressly reserved by you.
6. Data Ownership and Use.
You own all data you provide to us, but you also grant us a license to use it for certain purposes, for example, to improve our products or to provide you with complementary products of our partners.
6.1 Your Data. As between you and ROSSITER SYSTEM, you own all right, title and interest in Your Data. You hereby grant to ROSSITER SYSTEM a nonexclusive, worldwide, assignable, sublicensable, fully paid-up and royalty-free license and right to copy, distribute, display and perform, publish, prepare derivative works of and otherwise use Your Data for the purposes of providing, improving and developing ROSSITER SYSTEM’s products and services and/or complementary products and services of our partners. You represent and warrant to ROSSITER SYSTEM that you have all rights necessary to grant the licenses in this Section 6.1, and that your provision of Your Data through and in connection with the Services does not violate any applicable laws or rights of any third party.
This describes our rights in data that we collect through independent sources, like the ROSSITER SYSTEM Website, Member portals and Mobile Apps
6.2 ROSSITER SYSTEM Data. Notwithstanding Section 6.1, all right, title and interest in any data or information collected by ROSSITER SYSTEM independently and without access to, reference to or use of any of Your Data, including, without limitation, any data or information ROSSITER SYSTEM obtains about End Users through the ROSSITER SYSTEM Website, Member portals and Mobile Apps (whether the same as Your Data or otherwise), will be solely owned by ROSSITER SYSTEM (collectively, “ROSSITER SYSTEM Data”).
6.3 Aggregated Data. ROSSITER SYSTEM will own all Aggregated Data. You agree that nothing in this Agreement will prohibit ROSSITER SYSTEM from utilizing Aggregated Data for any purpose, provided such Aggregated Data does not reveal any personally identifying information about you or any End Users.
You must notify us if you are subject to HIPAA and sign a BAA agreement.
6.5 HIPAA. HIPAA imposes rules to protect certain personal health information or “PHI” as that term is defined under HIPAA. If you or any Affiliate is subject to HIPAA, prior to accessing or using the Services you must notify ROSSITER SYSTEM and enter into a Business Associate Agreement (“BAA”) in the form provided by ROSSITER SYSTEM. You are solely responsible for determining whether you or any Affiliates are subject to HIPAA. You may send notice and request a BAA by emailing firstname.lastname@example.org.
We have controls in place to prevent outside parties from stealing or accessing Your Data.
6.6 Protection and Security. During the Subscription Term, ROSSITER SYSTEM will maintain administrative, physical and technical safeguards designed for the protection and integrity of Your Data. ROSSITER SYSTEM will maintain PCI DSS compliance for the portions of the Services that store and process Cardholder Data.We will notify one another if either of us becomes aware that Your Data has been compromised.
6.7 Unauthorized Disclosure. If either Party believes that there has been a disclosure of Your Data in a manner not authorized under this Agreement, such Party will promptly notify the other Party. Additionally, each Party will reasonably assist the other Party in remediating or mitigating any potential damage, including any notification which should be sent to individuals impacted or potentially impacted by such unauthorized disclosure.
We are not responsible for resolving or intervening in any dispute over Your Data.
6.8 Data-Related Disputes. You are solely responsible for resolving disputes regarding ownership or access to Your Data, including those involving any current or former owners, co-owners, employees or contractors of your business. You acknowledge and agree that ROSSITER SYSTEM has no obligation whatsoever to resolve or intervene in such disputes.
7. Confidential Information.
This describes the confidentiality obligations we have to one another under the agreement.
7.1 A Party will not disclose or use any Confidential Information of the other Party except: (a) as reasonably necessary to perform its obligations or exercise any rights granted pursuant to this Agreement; (b) with the other Party’s prior written permission; or (c) to the extent required by law or order of a court or other governmental authority or regulation. Each Party agrees to protect the other Party’s Confidential Information in the same manner that it protects its own Confidential Information of like kind, but in no event using less than a commercially reasonable standard of care. Confidential Information will not include any information that: (a) is or becomes generally known to the public without breach of any obligation owed to the disclosing Party; (b) was known to a Party prior to its disclosure by the other Party without breach of any obligation owed to the other Party; (c) was independently developed by a Party without breach of any obligation owed to the other Party; or (d) was or is received from a third party without breach of any obligation owed to the other Party. For clarity, nothing in this Section 7 will restrict ROSSITER SYSTEM with respect to ROSSITER SYSTEM Data or Aggregated Data.
8. Term, Termination and Suspension.
We can each end this Agreement anytime by providing 30 days’ advance notice.
8.1 Term. The Term of this Agreement shall commence upon accepting the Agreement Terms of Service and shall remain effective and be applicable to the you during the Course, Membership and whenever you engage, directly or indirectly, in practicing, in any manner, throughout the United States or other countries at any facility, unless earlier terminated as provided herein under Section 8 (“Subscription Term”). You acknowledges that the non-payment of any fees due and owing will, at ROSSITER’s discretion, result in denial of your Course participation, ROSSITER SYSTEM Certification or Membership. Either Party may terminate the Agreement at any time, for any reason or no reason, by providing notice to the other Party at least thirty (30) days before the end of the relevant Subscription Term. Unless otherwise specified in an Order Form, Membership Subscription Fees during any automatic renewal term will revert to the current pricing in effect at the time such renewal term commences.
We have the right to end the Agreement immediately if you breach it.
8.2 Termination for Cause. ROSSITER SYSTEM may terminate this Agreement, effective immediately upon notice to you, if you or an Affiliate are in material breach of this Agreement. In the event of a termination pursuant to this Section 8.2, in addition to other amounts you may owe ROSSITER SYSTEM, you must immediately pay any unpaid Subscription Fees associated with the remainder of the Subscription Term. In no event will any termination relieve you of your obligation to pay any fees payable to ROSSITER SYSTEM for the period prior to the effective date of termination.
This describes what will occur and the rights that apply when the Agreement is terminated.
8.3 Rights on Termination or Expiration. Upon termination or expiration of this Agreement (a) all Order Forms will automatically terminate and be of no force or effect; (b) you will have no rights to continue use of the Services and will cease accessing and/or using the ROSSITER SYSTEM Material; and (c) except as specified in the following paragraph, ROSSITER SYSTEM will have no obligation to maintain your Services account or to retain or forward any data to you or any third party, except as required by applicable law.
Upon thirty (30) days following termination of this Agreement, ROSSITER SYSTEM will have no obligation to retain or provide Your Data, except as required by applicable law. If at any time during the Subscription Term you require ROSSITER SYSTEM’s assistance in retrieving Your Data, additional fees may apply.
The following will survive any expiration or termination of this Agreement: the Introduction and Sections 1, 2.3, 2.6, 3, 4 (other than Section 4.1), 5, 6, 7, 8.2, 8.3, 9.1, 9.3, 10, 11, 12, 13, 14 and 15.
We have the right to suspend or terminate the Services at any time if we detect harmful or illegal activity under your account.
8.4 Right to Terminate or Suspend Services. We may suspend or terminate the Services (or any portion thereof) at any time without notice if we believe (a) that any activity or use of Services in connection with your account violates this Agreement, the intellectual property rights of a third party or applicable laws, or is otherwise disruptive or harmful to ROSSITER SYSTEM or any third party, or (b) that we are required to do so by law.
9. Warranties & Disclaimer.
You are responsible for keeping your account contacts and other account information up to date, and you must notify us if anything changes.
9.1 Accuracy of Your Account Information. You agree to provide ROSSITER SYSTEM with complete and accurate account information, including your legal name, company name, street address, e-mail address, and such other contact information as may be requested by ROSSITER SYSTEM. You are responsible for keeping your account information up to date, and you agree to promptly notify ROSSITER SYSTEM in writing if any information changes.
We promise that the software will perform functions as generally described on our Website.
9.2 Warranty of Functionality. ROSSITER SYSTEM warrants to you that during a Subscription Term: (a) the subscribed service will perform materially in accordance with the functionality described in the Documentation applicable to such Service; and (b) such functionality will not be materially decreased. Your sole and exclusive remedy for a breach of this warranty will be that ROSSITER SYSTEM will use commercially reasonable efforts to modify the applicable Services to achieve the functionality described above. If ROSSITER SYSTEM is unable to restore such functionality, you may terminate the Agreement by providing written notice to ROSSITER SYSTEM, and you will be entitled to receive a pro-rata refund of any pre-paid fees. ROSSITER SYSTEM will have no obligation with respect to a warranty claim under this Section 9.2 unless notified by you in writing no later than thirty (30) days after the first instance of any material functionality problem. This warranty will only apply if the applicable subscribed Services have been utilized in accordance with this Agreement and applicable laws. For clarity, this warranty will not apply to any trial or beta services.
This is our disclaimer of legal liability for the quality, safety, or reliability of our Services.
9.3 DISCLAIMER. EXCEPT AS EXPRESSLY PROVIDED IN SECTION 9.2 ABOVE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ROSSITER SYSTEM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE SERVICES AND/OR RELATED DOCUMENTATION. ROSSITER SYSTEM DOES NOT WARRANT THAT YOUR USE OF THE SERVICES WILL BE SECURE, TIMELY, ERROR-FREE OR UNINTERRUPTED, OR THAT THE SERVICES ARE OR WILL REMAIN UPDATED, COMPLETE OR CORRECT, OR THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR THAT THE SYSTEMS THAT MAKE THE SERVICES AVAILABLE (INCLUDING WITHOUT LIMITATION THE INTERNET, OTHER TRANSMISSION CONNECTS, AND YOUR LOCAL NETWORK AND EQUIPMENT) WILL BE UNINTERRUPTED OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. EXCEPT AS PROVIDED IN SECTION 9.2, THE SERVICES AND ANY PRODUCTS AND THIRD PARTY MATERIALS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND SOLELY FOR YOUR USE IN ACCORDANCE WITH THIS AGREEMENT. ALL DISCLAIMERS OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) ARE MADE ON BEHALF OF BOTH ROSSITER SYSTEM AND ITS AFFILIATES AND THEIR RESPECTIVE SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, REPRESENTATIVES, CONTRACTORS, LICENSORS, SUPPLIERS AND SERVICE PROVIDERS (COLLECTIVELY, THE “ROSSITER SYSTEM PARTIES”).
If we are sued by another party as a result of something you’ve done, you’ll cover the costs.
10.1 You agree to indemnify, defend, and hold harmless the ROSSITER SYSTEM Parties from and against any and all third party claims alleged or asserted against any of them, and all related charges, damages and expenses (including, but not limited to, reasonable attorneys’ fees and costs) arising from or relating to: (a) any actual or alleged breach by you, an Affiliate or End User of any provisions of this Agreement; (b) any access to or use of the Services by you, an Affiliate or End User; (c) any actual or alleged violation by you, an Affiliate or End User of the intellectual property, privacy or other rights of a third party; and (d) any dispute between you and another party regarding ownership of or access to Your Data.
11. Limitations and Exclusions of Liability.
These are the limits of legal liability we may have to you.
11.1 ROSSITER SYSTEM EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY AND WILL NOT BE RESPONSIBLE FOR ANY DAMAGES OR LOSS CAUSED, OR ALLEGED TO BE CAUSED, BY THE TRANSMISSION OF CARDHOLDER DATA PRIOR TO ITS ENCRYPTION AND RECEIPT BY SERVER(S) OWNED OR CONTROLLED BY ROSSITER SYSTEM. THE EXCLUDED DAMAGES WILL INCLUDE, WITHOUT LIMITATION, DAMAGES RESULTING FROM FRAUD, EMBEZZLEMENT, THEFT, IDENTITY THEFT, OR INVASION OF PRIVACY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE ROSSITER SYSTEM PARTIES’ AGGREGATE LIABILITY, COLLECTIVELY, FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER IN CONTRACT, TORT OR OTHERWISE, EXCEED THE SUBSCRIPTION FEES ACTUALLY PAID BY YOU DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE DATE OF THE INCIDENT. ALL LIMITATIONS OF LIABILITY OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT) APPLY WITH RESPECT TO BOTH ROSSITER SYSTEM AND THE ROSSITER SYSTEM PARTIES.
IN NO EVENT WILL ANY ROSSITER SYSTEM PARTIES HAVE ANY LIABILITY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, HOWEVER CAUSED, OR FOR ANY LOST PROFITS, LOSS OF USE, DATA OR OPPORTUNITIES, COST OF DATA RECONSTRUCTION, COST OR PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, WHETHER IN CONTRACT, TORT OR OTHERWISE, ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THE SERVICES OR THIRD PARTY OFFERINGS, INCLUDING BUT NOT LIMITED TO THE USE OR INABILITY TO USE THE SERVICES, ANY INTERRUPTION, INACCURACY, ERROR OR OMISSION, EVEN IF ROSSITER SYSTEM, ITS LICENSORS OR SUBCONTRACTORS HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES.
THE FOREGOING EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.
12. Export Controls.
You promise to comply with any applicable export control laws and that you are not subject to any U.S. trade restrictions or sanctions.
12.1 You will comply with all applicable export laws and restrictions and regulations of the US Department of Commerce, the US Department of Treasury Office of Foreign Assets Control, or other United States or foreign agency or authority, and you will not use the Services to export, or allow any export or re-export in violation of any such restrictions, laws or regulations. You represent and warrant to ROSSITER SYSTEM that you are not a prohibited party or located in, under the control of, or a national or resident of any restricted country, and that you will otherwise comply with all applicable export control laws. If you reside outside the United States, then in addition to complying with the foregoing, you will comply with any relevant export control laws in your local jurisdiction.
13. Intellectual Property Policy.
Any information and data submitted to the Services must not violate the intellectual property rights of third parties.
13.1 ROSSITER SYSTEM respects the intellectual property rights of others and will investigate and respond to notices of alleged infringement that are properly submitted in accordance with our Intellectual Property Policy accessible at https://www.therossitersystem.com/intellectual-property (or such other URL as specified by ROSSITER SYSTEM), as may be updated by ROSSITER SYSTEM from time to time. Any data or information submitted to the Services is subject to our Intellectual Property Policy.
Ohio law applies to this Agreement.
14.1 Governing Law. This Agreement will be governed by and interpreted in accordance with the internal laws of the State of Ohio without regard to conflicts of laws principles. The U.N. Convention on the International Sale of Goods will not apply.
In the unlikely event we end up in a legal dispute, you agree we will first attempt to resolve it through this informal process.
14.2 Mandatory Informal Dispute Resolution. If you have any dispute with ROSSITER SYSTEM arising out of or relating to this Agreement, you agree to notify ROSSITER SYSTEM in writing with a brief, written description of the dispute and your contact information, and ROSSITER SYSTEM will have thirty (30) days from the date of receipt within which to attempt resolve the dispute to your reasonable satisfaction. If the Parties are unable to resolve the dispute through good faith negotiations over such thirty (30) day period under this informal process, either Party may pursue resolution of the dispute in accordance with the arbitration agreement below.
If we can’t resolve a dispute after following the process above, then we must resolve through arbitration and not in court.
14.3 Arbitration Agreement. ALL DISPUTES ARISING OUT OF OR RELATED TO THIS AGREEMENT OR ANY ASPECT OF THE RELATIONSHIP BETWEEN YOU AND ROSSITER SYSTEM, WHETHER BASED IN CONTRACT, TORT, STATUTE, FRAUD, MISREPRESENTATION OR ANY OTHER LEGAL THEORY, THAT ARE NOT RESOLVED PURSUANT TO SECTION 14.2 ABOVE WILL BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY, AND ROSSITER SYSTEM AND YOU EACH HEREBY WAIVE THE RIGHT TO TRIAL BY A JURY. YOU AGREE THAT ANY ARBITRATION UNDER THIS AGREEMENT WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED AND YOU ARE AGREEING TO GIVE UP THE ABILITY TO PARTICIPATE IN A CLASS ACTION. The arbitration will be administered by the American Arbitration Association under its Commercial Arbitration Rules and Mediation Procedures (currently accessible at www.adr.org/aaa/faces/rules/searchrules/rulesdetail?doc=ADRSTG_004130) as amended by this Agreement. Any arbitration hearing will be held in Montgomery County, Ohio. The applicable governing law will be as set forth in Section 14.1 (provided that with respect to arbitrability issues, federal arbitration law will govern). The arbitrator’s decision will follow the terms of this Agreement and will be final and binding. The arbitrator will have authority to award temporary, interim or permanent injunctive relief or relief providing for specific performance of this Agreement, but only to the extent necessary to provide relief warranted by the individual claim before the arbitrator. The award rendered by the arbitrator may be confirmed and enforced in any court having jurisdiction thereof.
The location of your business determines which ROSSITER SYSTEM Entity you are contracting with.
14.4 ROSSITER SYSTEM Entity. The table below sets forth the ROSSITER SYSTEM entity you have entered into this Agreement with (“ROSSITER SYSTEM Entity”) depending on where you are domiciled:
United States and its territories, and all other countriesROSSITER SYSTEM, LLC., an Ohio Limited Liability Company
|If you are domiciled in:||The ROSSITER SYSTEM Entity is:|
|United States and its territories, and all other countries||ROSSITER SYSTEM, LLC., an Ohio Limited Liability Company|
14.5 Entire Agreement. This Agreement, together with any Order Forms and any terms and policies that are incorporated into this Agreement by reference (including by reference to a URL), constitute the entire agreement and supersede any prior agreements between you and ROSSITER SYSTEM with respect to the subject matter hereof. In the event of a conflict between an Order Form and this Agreement, the Order Form will control. This Agreement supersedes and replaces all prior and contemporaneous agreements, proposals or representations, written or oral, between ROSSITER SYSTEM, on the one hand, and you or any Affiliate, on the other hand.
14.6 Waiver and Severability. No waiver of any provision of this Agreement by ROSSITER SYSTEM will be effective unless in writing and signed by ROSSITER SYSTEM. No waiver by either Party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the provision will be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of this Agreement will remain in effect.
14.7 Assignment. You may not assign, delegate or transfer this Agreement in whole or in part, without ROSSITER SYSTEM’s prior written consent. ROSSITER SYSTEM may assign, transfer or sublicense any or all of ROSSITER SYSTEM’s rights or obligations under this Agreement without restriction.
This explains how we can send each other notices in connection with this Agreement.
14.8 Notices. Any notices provided by ROSSITER SYSTEM under this Agreement may be delivered to you within the Services or to the email address(es) we have on file for your account. You hereby consent to receive notice from ROSSITER SYSTEM through the foregoing means, and such notices will be deemed effective when sent if on a business day, and if not sent on a business day then on the next business day. Except as otherwise specified in the Agreement, any notices to ROSSITER SYSTEM under this Agreement must be delivered via first class registered U.S. mail, overnight courier, to ROSSITER SYSTEM, LLC., Attn: ROSSITER SYSTEM Customer Support, 10520, Wallingsford Cir, Dayton Ohio 45458 (USA), with a copy to ROSSITER SYSTEM, LLC., Attn: ROSSITER SYSTEM Legal Department, 10520, Wallingsford Cir, Dayton Ohio 45458 (USA).
We are not liable for things that are out of our control like natural disasters.
14.9 Force Majeure. Neither Party will be liable for any failure or delay in performance under this Agreement (other than for delay in the payment of money due and payable hereunder) for causes beyond that Party’s reasonable control and occurring without that Party’s fault or negligence, including, but not limited to, acts of God, acts of government, flood, fire, civil unrest, acts of terror, strikes or other labor problems (other than those involving ROSSITER SYSTEM’s or your employees, respectively), computer attacks (by government/nation entities or otherwise) or malicious acts, such as attacks on or through the Internet, any Internet service provider, telecommunications or hosting facility. Dates by which performance obligations are scheduled to be met will be extended for a period of time equal to the time lost due to any delay so caused.
14.10 Electronic Communications and Signatures. You agree to the use of electronic communication in order to enter into agreements and place orders, and to the electronic delivery of notices, policies and records of transactions initiated or completed through the Services. Furthermore, you hereby waive any rights or requirements under any laws or regulations in any jurisdiction that require an original (non-electronic) signature or delivery or retention of non-electronic records, to the extent permitted under applicable law.
14.11 Relationship of the Parties. This Agreement does not, and will not be construed to, create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and ROSSITER SYSTEM.
For the purposes of this Agreement, the following capitalized terms will have the meanings set forth for each of them below:
“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with you, and that has been designated to receive Services under this Agreement. “Control” for purposes of this definition means the power to direct or cause the direction of the management and policies of the subject entity, whether through equity ownership, a credit arrangement, franchise agreement or other contractual arrangement. “Affiliate” also includes any of your business locations and any Franchisees that have been designated to receive Services under this Agreement.
“Aggregated Data” means anonymized, aggregated data derived by or through the operation of the Services that is created by or on behalf of ROSSITER SYSTEM and that does not reveal any personally identifying information.
“API” means ROSSITER SYSTEM’s application programming interface, as may be made available on request, and updated by ROSSITER SYSTEM from time to time, and any subsequent application programming interfaces that are developed and made available by ROSSITER SYSTEM to interact with or otherwise be used in connection with the Services.
“Apps” means any ROSSITER SYSTEM Website, Member Portal and Mobile Apps.
“Cardholder Data” means credit card numbers, expiration dates, billing addresses, and cardholder names as entered by End Users and you. Cardholder Data is a subset of End User Data.
“Confidential Information” means (a) any ROSSITER SYSTEM Material; (b) any Rossiter SYSTEM Training Content; (c) any software utilized by ROSSITER SYSTEM in the provision of the Services and its respective source code; (d) ROSSITER SYSTEM technical information, including but not limited to the Documentation, information relating to training manuals, software plans, designs, costs, prices and names, business opportunities, personnel, research, development or know-how that is designated as “confidential” or “proprietary” or the receiving Party knows or should reasonably know is confidential or proprietary; and (e) any special pricing or other non-standard terms agreed to by the Parties in an Order Form or other separate written document.
“Documentation” means ROSSITER SYSTEM’s online manuals, documentation, and help and training materials, as may be updated by ROSSITER SYSTEM from time to time, accessible at www.therossitersystem.com member area and any other materials provided by ROSSITER SYSTEM as part of the Services.
“End User” means a business or individual that schedules or purchases products or services from you through the Services or otherwise interacts with you through the Services.
“End User Data” means all data, information or other material about an End User that you, an Affiliate or End User provides or submits to the Services. End User Data may include Cardholder Data and such portions of Your Data that relates to specific End Users.
“Franchisee” means any party that is bound by a franchise agreement with you, and that you have designated to receive Services under this Agreement. Franchisees are bound by the terms of this Agreement as if they were an original party hereto.
“HIPAA” means the Health Insurance Portability and Accountability Act, as amended and supplemented.
“ROSSITER SYSTEM Connect” means ROSSITER SYSTEM’s online marketing platforms, which allows consumers to locate ROSSITER SYSTEM subscribers and evaluate, review and book their services, directly through the ROSSITER SYSTEM App and through our partner applications.
“ROSSITER SYSTEM App” means the consumer-facing, apps made available by ROSSITER SYSTEM and known as the “ROSSITER SYSTEM App” (and its successor products), which allows consumers to use their mobile devices to find, book and pay for the services.
“ROSSITER SYSTEM Material” means any and all information, books, documentation or manuals, either in tangible form or electronic form, that are used for demonstrating the ROSSITER SYSTEM Techniques. ROSSITER SYSTEM has (i) developed, maintains and promotes certain Proprietary, Copyrighted and Trademarked methods, training curriculum, ROSSITER SYSTEM techniques including but not limited to PainSlayer®; a series of two-person soft tissue release techniques focused on preventing and relieving structural pain, stress, and immobility; and (ii) has registered or has applied for the registration or plans to apply for the registration of that copyrightable work of authorship more particularly described as follows: All books including but not limited to “Step out of Pain”, “Overcoming Repetitive Motion Injuries – The Rossiter Way”, “Surgery Sucks”, Manuals, Marketing Material, brochures, flash cards, DVD’s, Videos, apps.
“ROSSITER SYSTEM Technique” means a two-person pin-and stretch release that quickly restores connective tissue to its natural, healthy looseness. The technique involves strategically anchoring tissue, while the client executes specific motions. Simultaneously, the entire body is in a “Locked” position that delivers more extensive and longer lasting results. The client is fully in charge of the session, and results are generally instantaneous and profound.
“ROSSITER SYSTEM Training” means workshop, course or Event; a series of lectures, discussions, workouts or other lessons in the innovative ROSSITER SYSTEM techniques, that help improve your overall effectiveness, and give you a powerful approach to pain relief that does not involves medication, injections, surgery, splints/braces/appliances or so-called medical intervention.
“Order Form” means a separate ordering document, invoice or other documentation that specifies the Services purchased hereunder, the applicable fees, and other terms as agreed to between the Parties. If an Order Form indicates that any Affiliates or Franchisees will be receiving Services hereunder, each of them will be bound by the terms of this Agreement as if they were an original party hereto.
“PCI DSS” means the requirements of the Payment Card Industry Data Security Standard, as detailed on https://www.pcisecuritystandards.org/, and as may be updated from time to time.
“Services” is defined in the Introduction. Services means the ROSSITER SYSTEM Workshop, Courses and Events (“Training”), Membership Services (“Membership”), Website and App (“Software”) and Consulting Services (“Consulting”) designed specifically for the wellness industry, including but not limited to any content, functionality and services offered on or via Website or Apps (collectively, “Services”). Excludes Third Party Offerings.
“Third Party Offerings” means any third party products, applications, websites, implementations or services, including loyalty programs, that the Services link to, or that interoperate with or are used in conjunction with the Services.
“Website” means www.therossitersystem.com and any other websites through which ROSSITER SYSTEM makes the Software Service available.
“Your Data” means any data, information or material provided or submitted by you and Affiliates to the ROSSITER SYSTEM.